Administrative Assistant

COURSE BENEFITS

For this course you will be able to;

Describe how words and appearance work in tandem to affect credibility.


• Articulate what people generally expect from their assistants.


• Clarify instructions and conrm expectations.


• Better manage their time.


• Demonstrate how to professionally answer the phone, transfer calls, place callers on hold, and leave
voice messages.


• Write professional email on behalf of themselves and others.


• Tailor their approach to communicating when interacting with a range of people.


• Apply proven tactics for professionally dealing with difcult situations.


• Develop an action plan to improve communication.

Amongst many other inclusions subject to importance with respect to the course.