Office Administration


For this course you will be able to;

Describe how words and appearance work in tandem to affect credibility.

Administrative Management

• Articulate what people generally expect from their assistants.

• Clarify instructions and conrm expectations.

Customer Relations & Dealings

• Better manage their time.

• Demonstrate how to professionally answer the phone, transfer calls, place callers on hold, and leave voice messages.

• Write professional email on behalf of themselves and others.

• Tailor their approach to communicating when interacting with a range of people.

• Apply proven tactics for professionally dealing with difcult situations.

• Develop an action plan to improve communication.

Amongst many other inclusions subject to importance with respect to the course.